What is Quality Management?

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Chapter 3

Quality Management is not project management.

Too often, wireless and telecom construction projects rely only on project management. This strategy creates a cycle of poor data collection.

Erroneous data is used to create estimates, build projections, and to make hiring decisions. Process verification supports better decision making by getting to the root of the problem: data collection.

Quality Management software solves the data issue

Quality Management relies on automated data collection to inform analyses and reporting.

Instead of waiting for a human resource to log in and enter completion dates or project hours, process verification software captures the information in real-time, as the work is completed in the field.

Accurate quality management starts by defining the processes necessary to complete the wireless construction project. Then, each process is automated to match the needs of the stakeholders.

For example, a typical process in a wireless construction project is a site walk.

Within quality management software the event is triggered by a predecessor. When triggered, the assigned user is notified.

From the notification, the user can schedule the site walk and involve any necessary stakeholders. The software captures all dates and times, so we know precisely how long it took to plan the site walk and when to expect its completion.

At the scheduled date and time of the site walk, the mobile instance of the solution checks to see if the user is at the location and then asks if the site walk is complete. Data is captured in real time by the resource completing the job. Both the users’ responses and the electronic data are stored within the solution.

Now, instead of guessing about when the site walk was completed and waiting to trigger the next event, automated, real-time data tracking creates accurate data and keeps the project moving.

  • Data is binary
  • Difficult to visualize
  • Does not value data entry history
  • Lacks accountability and accuracy
  • Is not real-time
  • Data is active and live
  • Creates accountability and accuracy
  • Data is reliable and informs advanced analytics, predictive analytics, and machine learning

Instead of relying on user-generated inputs to inform the decisions that are vital to your business, utilize a tool that automatically captures accurate data. Quality management software gives your company the power to confidently plan resource loading, schedule future projects, and create estimates that reflect real-world scenarios. No more guessing about man-hours or adding in “safety-net” hours to accommodate poor data inputs.

Quality management software allows your company to bid more accurately, plan more confidently, and win more profitable business.

Quality management is a real-time quality check

Instead of checking a box or entering a best-guess date, quality management demands proof that the job is done and that it is done correctly – at each milestone.

For example, let’s say that your team is replacing an old roof.

Project management asks:

Is it done? When did you finish?

Quality management asks:

Have you removed the old shingles? Please upload the death certificate for the old shingles. The upload date becomes the date of completion.

Is there damage to the underlying roof structure? Upload photo to verify. If damage is found, this upload kicks off a discussion with the client to review additional costs and understand possible remedies.

At each phase of the project, verification is taking place, and that verification is recorded as completion dates, not the arbitrary dates entered at the end of a project. The verification documentation (photographs, receipts, and certificates) serve as quality checks to confirm that the work is being done correctly throughout the project.

With every piece of quality documentation not only uploaded but also reviewed in real-time, project managers on both sides have the opportunity to assess progress and truly collaborate with the general managers and contractors in the field to reduce rework.

Closeout packages are started on the first day of the project and continuously updated with accurate documentation that can be reviewed both internally and externally.

Instead of delaying payment and sending field teams out to take missing photographs, contractors can utilize quality management to drive meaningful milestone payments that increase cash flow in the business. Owners can control costs and ensure that the work being reported has actually been completed to specification.


Reduce Rework with Quality Management 

How Process Verification can create a dramatic increase in profits for your construction services firm
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