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Mar 13, 2019 | IN Process Verification | BY Wayne Smith
Case Study: What Verizon Learned from Active Oversight about Quality Management

As a vendor to one of the largest wireless companies in the world, Active Oversight is excited to see what Verizon learns as they adopt quality management (process verification) throughout different regions in the organization.

Verizon is an 85 billion-dollar company that continues to experience increased market share. As a result, the pressure is always on to realize greater gains. In a recent interview, Nicola Palmer, Verizon’s Chief Network Officer stated that “It is imperative to reduce operating costs. We are reviewing all of our long-term contracts as they come up for renewal and we are excited to develop new vendor partners to diversify our infrastructure providers.”

Active Oversight Introduces Verizon to Process Verification

Active Oversight is providing Verizon with a tool to learn how vendors operate and how each project requirement impacts the overall profitability and schedule of the project.

As an early-adopter of Active Oversight, Verizon has learned a lot about their own businesses processes. Verizon has taken the leadership approach of improving the vendor ecosystem with Active Oversight, providing tools that improve network quality and efficiency on how the vendors work and provide information on the projects.

The more you learn, the more you earn. – Warren Buffett

Here’s What Process Verification Looks Like

When you don’t know what you need, you ask for too much. How much data verification do you really need for each project? The truth is that most construction managers have a long list of data demands. These demands are trickled down to internal field teams, vendors, and sub-contractors. At each hand-off, the list of data demands grows.

Why does this matter?

Each piece of data…every checklist, photograph, and sign-off costs money. It adds both schedule and time to the project.

The only way to know which data is relevant is to measure it – to understand the ROI associated with each ask.

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Process verification, as orchestrated by Active Oversight, associates each step of the process and every piece of data with a real need in the project and it allows the team to track the validity of those needs.

Consider this…Many projects require as many as 500 photos for verification. At 3 minutes per photo, 25 hours of every project schedule is spent taking pictures. This only takes into consideration taking the photo, not organizing, labeling and collecting photos. Is it worth it?

Since implementing Active Oversight, one Verizon project manager has increased the number of battery projects he manages from 250 to more than 750 while simultaneously improving the consistency and quality of each project.

Great things in business are never done by one person. They’re done by a team of people. – Steve Jobs

Your team knows what you need. Ask!

If there is so much opportunity in streamlining data collection, how can you begin to eliminate the data inputs that are costing your projects money?

Start by asking your team and your customers what they need.

  • What type of data does RF need to verify the design?
  • What does transport need to light the fiber?
  • What does construction implementation need to verify quality?
  • What does network assurance or operations need to turn-up the site?

Know who your customers are and what they want. Understand what each group needs to optimize the site or the project to achieve better end-user performance.

As partners in the wireless industry, we all have a common goal, to build the highest quality network and to do it as efficiently as possible. This is true whether your business is an 85 billion-dollar giant or a small team of experts.

Active Oversight helps teams identify and cut waste from all aspects of their projects to deliver higher-quality results while increasing profits.

Tags: Process Verification, User Stories, Business Transformation, Quality Management, Standardization, Case Studies

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