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Aug 29, 2018 | IN Process Verification | BY Wayne Smith
Project Management vs. Quality Management

Are you running your projects using project management or quality management?

Not sure? Think they might be the same thing?

Project management and quality management are not the same.

Understanding the difference and how to implement quality management can create a dramatic increase in profits for your wireless construction firm.

Quality is never an accident. It is always the result of intelligent effort. – Josh Ruskin (Click to Tweet)

Project Management Is Eating Into Your Profits

Think about how project management was implemented in your last project.

Was there a calendar, Gantt chart, or some other milestone board?

How accurate was that management tool? Did everyone on the team update progress in real time and provide verifiable evidence to support milestone completion?

Probably not.

Instead, updates were entered after the task was completed. The project manager gathered updates from the team who did their best to provide dates, hours, and level of completion.


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However with any time delay comes the potential of inaccurate data. It is natural for our brains to fill in the gaps in memory and the same occurs when we need to provide updates to that data.

The project manager probably sent that information to the client project manager, and a box was checked. That’s all.

This is a point and time capture that is operating from data in the past, reporting on the past. The project has already progressed and unfortunately, this reporting does not ensure that all of the work was completed to the client’s standards.

No one will know that until the closeout package is reviewed; which means that this project may be far from over.

One of the true tests of leadership is the ability to recognize a problem before it becomes an emergency. – Arnold Glasow (Click to Tweet)

Process Verification Is A Real-Time Quality Check

Instead of checking a box or entering a best-guess date, process verification demands proof that the job is done and that it is done correctly – at each milestone.

For example, let’s say that your team is replacing an old roof.

Project management asks:

  • Is it done? When did you finish?

Process verification asks:

  • Have you removed the old shingles? Please upload the death certificate for the old shingles. The upload date becomes the date of completion.
  • Is there damage to the underlying roof structure? Upload photo to verify. If damage is found, this upload kicks off a discussion with the client to review additional costs and understand possible remedies.

At each phase of the project, verification is taking place, and that verification is recorded as completion dates, not the arbitrary dates entered at the end of a project.

The verification documentation (photographs, receipts, and certificates) serve as quality checks to confirm that the work is being done correctly throughout the project. 

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With every piece of quality documentation not only uploaded but also reviewed in real-time, project managers on both sides have the opportunity to assess progress and truly collaborate with the general managers and contractors in the field to reduce rework.

Closeout packages are started on the first day of the project and continuously updated with accurate documentation that can be reviewed both internally and externally.

Instead of delaying payment and sending field teams out to take missing photographs, contractors can utilize process verification to drive meaningful milestone payments that increase cash flow in the business. Owners can control costs and ensure that the work being reported has actually been completed to specification.

Cost is more important than quality but quality is always the best way to reduce cost. - Genichi Taguchi (Click to Tweet)

What Happens When We Wait Until the End of the Project to Start the Closeout Package?

Too many contractors think that waiting until the end of the project to start the closeout package is the only way to operate.

Instead of collecting and reviewing data as each task in the project is completed, teams wait until the end of the project and then begin locating and organizing all of the emails, receipts, photographs, and files that make up the closeout package.

Too often, this means that missing data is not discovered until after the project is complete; forcing costly trips back to the site to fill in data gaps.

Even worse, the client does not see the closeout package nor any of its contents until the project is “over,” which is a tremendous risk. At best, the client may request additional quality documentation, at worse; the client will require that a task be redone.

Now, the project that you thought was over, is taking time and resources away from current jobs and your profits are getting smaller and smaller.

Process verification, at each step of the project, prevents this from happening.

Real-time closeout packages verify progress at every step; maximizing person-hours and client payment terms to ensure your business is profitable and your projects are completed to the highest quality standards.

For more information on how to implement process verification in your projects, contact Active Oversight. Our cloud-based software allows your teams to upload real-time proof to support task completion steps and automate every step of your closeout process.

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Tags: Process Verification, Data Collection, Quality Management

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