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May 28, 2019 | IN Business Process Management | BY Wayne Smith
How Standardization of Work Will Change Your Business

Consistency breeds quality. Not only does it make it easier for your team to maintain projects, but consistent work also streamlines training, allows you to perform meaningful analysis, and even builds customer confidence.

How does the standardization of work do all of this?

Standardization of Work Makes Projects Easier to Maintain

Does your maintenance team know what to expect when they arrive at a site? Whether checking an antenna or troubleshooting wiring, your maintenance teams should come on-site knowing that they can expect certain consistencies in the projects originally installed by your company. These consistencies allow maintenance teams to troubleshoot problems and deploy a fix quickly.

When every installation is unique, maintenance teams never know what to expect when they arrive at the site. Where are the access points, and how are they marked? Where is vital equipment located and when was the last maintenance action performed?

Quality is not an act; it is a habit. -Aristotle

Standardization of Work Streamlines Training

If everyone on your team completes tasks based on the company's set standards, training a new hire is no longer a matter of pairing him or her with your "best" employee. Instead, every employee is your "best" employee because every employee produces results that meet a stated set of requirements. Even the individual tasks that produce the result are accomplished in a prescribed manner.

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No more, "Jim does it that way, but I prefer to do it like this…" Instead, there is only the company way of completing the job. With this uniformity, your new hires quickly gain confidence and begin producing at full capacity.

Standardization of Work Enables Meaningful Analysis

Comparisons are only reliable if there is consistency in the data. For example, what if your team in Boulder, Colorado reliably completes new, medium size installations in five days but your team in Madison, Wisconsin generally takes eight days to do the same type of work?

There is a long list of possible reasons for this discrepancy:

  • How many resources are working on each site, each day?
  • How many hours are the teams spending at the site each day?
  • How are the teams completing each of the tasks that make-up the project?

Without consistency among the team, it is impossible to know where inefficiencies lie or how to fix them.  When every one of your employees – from Iowa to Arizona – operates to a set of standards, you can track how a process change influences schedule, cost, and efficiency from one geo to another.

Quality is the best business plan. – John Lasseter

Standardization of Work Builds Customer Confidence

When clients hire your company, they have expectations and requirements. Quality is not just about meeting the project requirements. Quality is how those requirements are met.

Is there consistency among the materials and processes from site to site? Can your customer reliably predict that a project will be completed on-time or do your project schedules often fluctuate based on the assigned construction manager or field team? Standardization of work builds your client's trust and leads to long-term partnerships.

Without consistency, it is impossible to drive quality throughout your organization - and consistency can only come through standardization of work. Tools that support standardization of work are field accessible, flexible, and are highly intuitive. Active Oversight is a mobile-ready solution supported by a web-based backend that creates standard work templates that match the way you do business. When every project begins with the same foundation, standardization of work quickly becomes the norm and quality, efficiency, and customer-confidence soar.

Tags: Business Process Management, Business Transformation, Standardization

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